David Perry Yorkshire Housing’s board member shares progress on recruiting new Customer Service Committee members.
Well, here goes with my second blog, and we are recruiting new Customer Service Committee members!
So, how has it gone so far? We’ve had a fantastic response to our recruitment of two members for the Customer Service Committee. We were overwhelmed by over 170 expressions of interest from our postcards, emails, promotions and the hard work of our community investment team.
Last week we held recruitment taster sessions for those who could attend at our Leeds HQ. We scheduled times over three afternoon/evening sessions, the last one beginning at 5:30p.m., to accommodate those at work.
Approximately 30 people made it. We put on ‘afternoon tea and cake’ to see if this could entice them over and help with filling in their applications. There’s still time until 17 May to apply from our website!
First, information was provided about the business, being part of the committee, and the support available. This gave an opportunity for potential candidates to ask questions and understand more about what’s involved. They asked some great questions too! Here are some of the questions and brief answers:
What they already knew about their landlord?
Very little/none at all
How are we governed? How’s the committee managed?
Through Yorkshire Housing’s Governance team.
What’s our customer demographic? Different access to the internet/website?
Communicating with customers in many ways, so as not to miss anyone out.
What support is available to members?
Training, development, mentoring and shadowing staff members where relevant.
What’s the level of commitment to serve on the committee?
Six meetings per year, three days a month on average, to cover reading, training, shadowing – getting to know and understand the business.
After the break for tea & biscuits, we provided a case study paper around antisocial behaviour, to give a flavour of the role. At meetings, there will be background reports and recommendations to challenge. The example proved enlightening, and feedback demonstrated the candidates were well equipped to ask the right kind of questions.
The sessions ended with Lucy Cheetham our Customer Involvement Project Officer summarising what other volunteering roles are available, and how they could still make a contribution – some don’t involve travelling or too much commitment. To find out more about this, we’re running a survey to gather more information on what customers are interested in and how they wish to be involved.
These sessions left us very confident we can recruit some talented and experienced members for the committee. Thanks to all of those who have contacted us and been involved.
FYI and, as a final note for the time being, Lucy said:
“It was great to see so many of our customers attend the taster sessions. There was a wide array of different skills on show and some great discussions. With only two positions available, the selection process is going to be very difficult. I hope, with the enthusiasm shown, we can use those skills from the unsuccessful candidates to help us shape our services in other ways.”
Next time I’ll blog about the selection outcome and give some feedback from those successful in the process, but don’t forget we still need to fill many other volunteering roles.